We will accept returns after it is authorized by our office and Merchandize Return Authorization (MRA) is issued.
Because of the high value of our gold and silver products, returned items will be examined to make sure that they match exactly the shipped items. Also, gold and silver items will be checked for their Karat rating and Sterling rating.
Stones will be checked for exact match with shipped items.
Any returned merchandise that does not match shipped items will not be accepted.
Custom engraved items, such as those engraved with names or initials, are not returnable.